FREE DOMESTIC SHIPPING IN AUS ON ORDERS OVER $500 

Frequently Asked Questions

Yes we do, we have two stores in Melbourne, Australia. One at 1022 High Street Armadale and another at 52 Ocean Beach Road Sorrento, Victoria Australia. 

We accept: Visa, Visa Debit, American Express, MasterCard, Apple Pay and Afterpay.

For standard deliveries within Australia we expect that you will receive your goods within 2-3 working days after your order has been processed successfully. For Express deliveries within Australia we expect you will receive your goods within 1-2 working days. 

For international orders we expect you will receive your goods within 5-10 working days. 

Yes, this is a cost that white story does not incur. If there is an exception due to White Story’s fault for example a dispatching error, then the costs will be covered. 

A confirmation email will be sent to your chosen email address when we receive your order. If you have not yet received your email please be in contact with a member of our customer service team shop@whitestory.com.au and they will assist you. 

You don’t need to create an account to make a purchase. If you do want to create an account with us you are able to create a wish list and have faster checkout when you make your future purchases. 

If you have forgotten your password, please click ‘Forgotten Password’ to receive an email to reset your password. 

When your payment is declined this is related to your cardholder. Sometimes this is due to an incorrect number in your card details so please double check. Otherwise Please be in touch with your card issuer to see why this may have occurred. 

If you receive your White Story pieces and the fit isn’t quite right, a member of our customer service team would be happy to assist you. Please email shop@whitestory.com.au and depending on availability they will help you arrange an exchange.

White Story does not provide DDP (Delivery Duty Paid), which means that all relevant import taxes and duties will not be included in the product price.

Customs for international deliveries and countries outside Australia may charge import taxes and duty. These may be due on delivery or after delivery. These duties and taxes are not payable by White Story and cannot be reimbursed or refunded by White Story.

We ensure every parcel has tracking and update this for you on your order. Once your pieces have been shipped a confirmation email will include your tracking number. If needed you can also put your tracking details directly into the Australia Post website.

Sometimes emails can go to your junk inbox, please check through your recent junk inbox. If there is still no email from W.S confirming your order please send an email to shop@whitestory.com.au and a member of our customer service team will be in contact shortly. 

Please make sure you contact our customer service team at shop@whitestory.com.au quickly upon noticing a mistake as we ship our orders out quickly! If you have made a mistake with selecting the incorrect size, colour or style we will do our best to assist you, but please keep in mind availabilities of stock.

If you decide you would like to cancel your order please be in contact with a member of our team at shop@whitestory.com.au as soon as possible as we work quickly. If your order has not yet been shipped we will be able to process cancelling your order for you.

Please send an email requesting your return to shop@whitestory.com.au and a member of our customer service team will be in contact to help you arrange your return. 

We don’t offer layby online, we do however offer this in store. Online we do take Afterpay payments.

A member of our team would be happy to put through your order over the phone. Please email shop@whitestory.com.au and they will be happy to assist you. You can also call one of our stores to make a purchase over the phone. 

When our website has many clients completing an order, our inventory may become incorrect. This occurrence is particularly uncommon. If an item in your order is affected, our Customer Care team will be in contact quickly. They will assist you with either a full refund or an appropriate replacement.

Sizing Chart

White Story garments vary from fitted to relaxed off body styling. Please also take into consideration the fabrication chosen as some allow for stretch while others are structured. Each design is still created to fit around the measurement notes below. 

 

Numerical Sizing

Sizes 6 . 8 . 10 . 12 . 14

All measurements listed below are in centimetres and based on actual body measurements, not garment measurements.

 

 

Alpha Sizing

Sizes XS . S . M . L . XL

XS is equivalent to a size 6.

S is equivalent to a size 8.

M is equivalent to a size 10.

L is equivalent to a size 12.

XL is equivalent to a size 14.

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