Shipping & Delivery

Domestic Delivery | Within Australia

Standard Delivery:

Free Standard Shipping on all purchases over $500 within Australia. Deliveries are dispatched between 9am to 5pm, Monday to Friday, holidays excluded. We expect that you will receive your goods within 3 working days of fulfilment. An automated email will be sent to inform you that your order has been shipped along with a parcel identification number that allows you to track your order.

Express Domestic Delivery:

AU$15 if you wish to receive your purchase faster using express delivery and can be selected upon checkout. Delivery within 1-2 working days of fulfilment.

Free Delivery:

From time to time, White Story offers free delivery. To be notified of these opportunities, please subscribe to our newsletter. Free delivery promotions will be automatically applied to your order on the checkout page.

International Delivery | Outside of Australia

AU$30 standard delivery charge applies on international orders outside of Australia.

You may incur import duties and taxes on your order. White Story does not provide Delivery Duty Paid and all relevant import taxes and duties are not included in the product price. These duties and taxes are payable by the customer and will not be reimbursed or refunded by White Story.

If your shipping destination is not listed in the freight list at checkout, please email shop@whitestory.com.au with your order and we will contact you directly to arrange delivery.

We work closely with our shipping partner to minimise the potential impact of customs delays for our international customers. All deliveries will be despatched Monday to Friday, 9am-5pm AEST. An automated email will be sent to inform you that your order has been processed and shipped along with a parcel tracking identification number that allows you to track your order.

Pre-Order

From time to time, White Story will curate a list of pieces for pre-order to give our clients the opportunity to secure in-demand pieces in advance. To secure your order, payment for pre-order pieces will be processed in full at time of transaction. Timelines vary between pre-order items, for specific dates regarding your pre-order piece please refer to the delivery time in the item description.

If you wish to change an item on pre-order you may do so within 7 days of the transaction date. We will not accept any alterations to the pre-sale purchase after this date. Cancellations made before fulfilment will receive the full amount as a credit note. Any cancellations made after fulfilment are subject to usual exchange policies. All credit notes are valid for 6 months from date of creation.

Layby

Our layby service is available in-store or on purchases made over the phone for customers who are looking to purchase their pieces through a payment plan. To establish a layby agreement, a non-refundable payment of at least 30% of the total purchase value must be paid towards the piece(s) total. The layby period is a maximum of 6 weeks.

If you wish to change an item on layby you may do so within 7 days of the layby transaction date. We will not accept any amendments to the layby purchase after this date. Cancellations made within 7 days of initial purchase will receive the full deposit amount as a credit note. Any cancellations made after the 7 day period will forfeit 30% of the layby amount, any payments made on top of this 30% shall be returned as a credit note. All credit notes are valid for 12 months from date of creation. Payments can be made in-store or over the phone. Garments will not be released until total layby payment has been made in full.

Layby transactions that have not been paid in full by the end of the 6 week term are subject to cancellation. If upon contact by the client service team a solution is not found, incomplete layby will be cancelled and 30% deposit forfeited. Any payments made over this deposit amount will be returned as a credit note.

Layby is not available on sale items or gift card purchases.